Cisco IM and Presence Integration with CUCM – Services and Presence Domain Configuration

By | February 19, 2017

Hi there, welcome to another episode of IM and Presence on premise deployment series. Today we gonna see Cisco IM and Presence integration with CUCM (Part 2). IM and Presence gives collaborative environment for users in the enterprise. It gives phone presence and other features via Cisco Jabber client.

Last article we have seen the Post Install Setup of Cisco Unified IM and Presence that is nothing but AXL Integration between Cisco CUPS and CUCM server. That step is only required if you are deploying IMP 9.X version or before. Today let’s see what are the basic configurations required at the IM and Presence server side.

After the fresh install and AXL integration (Covered in Part 1) we have to perform couple of steps in the IMP server in order to communicate with CUCM node. Those include Service Activation and Presence domain configuration. Hence this article comes under Part 2 of IM and Presence Series.

cisco im and presence integration with cucm

You may checkout the following:

Well, let’s jump in to the IM and Presence configuration guide.

Step 1: IM and Presence Service Activation

Go to the Service Ability page of Cisco Unified IM and Presence server.
Tools >> Service Activation,
cisco unified im and presence service ability page

Select the node and Activate all the services.

cisco unified im and presence service activation

Navigate to Tools >> Control Center – Feature Services
control center – feature services cups

Stop the following Services.

  • Cisco SIP Proxy
  • Cisco Presence Engine

cisco sip proxy and presence engine services

Now go to Tools >> Control Center – Network Services
control center – network services in im and presence

Stop Cisco XCP Router service
cisco xcp router service

Step 2: Presence Domain Configuration

Log back to the Administration page of Cisco IM and Presence Server.
Go to System >> Cluster Topology
cluster topology in cisco im and presence

Click Settings and change the IM and Presence Domain name and Save.
im and presence domain name

Step 3: Presence Server IP Configuration

Click the node name at the cluster topology window.
Change the domain name to IP address and give a description.
change the domain name to ip address in im and presence
>> Save

You will get a warning message, go ahead and click OK.
cisco xcp config manager and xcp router

Step 4: Start Few Services Again

Go to Service Ability page of Cisco Unified IM and Presence Server.
Tools >> Control Center – Feature Services
Start the following services,

  • Cisco SIP Proxy
  • Cisco Presence Engine
    cisco presence engine and sip proxy

Tools >> Control Center – Network Services
Start Cisco XCP Router service.

restart start cisco xcp router service

Step 5: Presence Gateway Configuration

Go to the Administration page of Cisco IM and Presence server.
Presence >> Gateways
presence gateway configuration

  • Gateway Type: CUCM
  • Description: CUCM-PUB
  • Presence Gateway: 142.100.64.11

presence gateway configuration cucm configuration
[Note: This is required for publishing on hook/ off hook information in Cisco Jabber.]

Step 6: Configure Cisco CCM CIP Profile

Go to Applications >> Legacy Clients >> CCM CIP Profile.
configure cisco ccm cip profile
Configure the CUCM Nodes there as shown below.
cisco ccm cip profile configuration in imp

Step 7: CUCM TFTP Server Configuration in Cisco IM and Presence Server

Go to Applications >> Legacy Clients >> Settings and add your CUCM primary TFTP and backup TFTP server node IP there.
cucm tftp server configuration in cisco im and presence server

Step 8: Restart Cisco IM and Presence Server Completely

SSH to the CLI mode of IM and Presence Server.
Enter the command.
utils system restart
utils system restart

Step 9: Verify CUCM Publisher Connectivity

After rebooting the server, login to the Administration page, System >> CUCM Publisher.
Make sure all checks are passed and green!
verify cucm publisher connectivity from imp

Step 10: Verify the Services

Go to System >> Cluster Topology and select the node.
Make sure all the services are up and running.
verify the services in cisco im and presence server

You may also check Diagnostics >> System Troubleshooter.
system troubleshooter for cisco im and presence server
And now check the services status. If there is any error or warning, please go ahead and fix it first.

system troubleshooter servicesin cups

Yes! You have successfully completed the base configuration of Cisco IM and Presence server. What is next? Please check my upcoming article later.

Next step would be Creating a SIP trunk between Call Manager and Presence Server.

Please let us know is there any issue/bug occurred for you while doing basic IMP configuration. Use the comment box below to express your thoughts and quires. Please like our facebook page to get latest UC Collaboration configuration guides.

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